E13 Transcript - The Payments Show Podcast - Lachlan Heussler - InDebted

This is the transcript for Episode 13 of the Payments Show Podcast with Lachlan Heussler, who is the Chief Commercial Officer of InDebted. The episode is hosted by Satwant Phull.

InDebted is disrupting the Debt Collection industry by using the latest machine-learning and messaging technologies to provide customers with faster, more convenient and flexible ways to pay and settle their outstanding debts.

Summary of topics discussed:
1. Digital-First Communication and Messaging
2. Deliver an Amazing Customer Experience for People in Debt
3. Optimised for Mobile Experience
4. Highly Personalised Customer Journey
5. Automated Compliance Framework
6. InDebted Staff Compensated on Positive Outcomes
7. Helping Customers with their Financial Fitness
8. Advanced Machine Learning Adapts to Customers
9. High Conversion Rate
10. Settlement Campaigns